Return and Refund Policy

Effective Date: 04/04/2025
Last Updated: 12/10/2025

This Shipping Policy applies to all purchases of software licenses, activation keys, digital downloads, and other electronically delivered products sold by Softy AI LLC (“Softwares License,” “we,” “us,” or “our”).

By completing a purchase on our website, you agree to the digital delivery terms outlined below. Our objective is to provide fast, secure, and reliable delivery of all digital products to customers worldwide.

Delivery Method
All products sold by Softy AI LLC are delivered digitally. Depending on the product purchased, delivery may include:

Instant digital download links

License or activation keys

User accounts or login credentials

Access to online dashboards or software portals

No physical items will be shipped.

Delivery Times
We strive to ensure immediate or near-instant fulfillment.

Processing Time: 0–0 business days

Estimated Delivery Time: Instant to 12 hours after payment confirmation

Important Notes:

Some orders may require manual verification for fraud prevention or security reasons.

If manual verification is required, delivery may take up to 24 hours.

During maintenance periods or high-volume traffic, delivery times may vary slightly.

Delivery Confirmation
Once your order is delivered, you will receive:

A confirmation email

License or activation keys

Any download links, if applicable

Instructions for installation or account access

If you do not receive the email within the estimated timeframe, please check your Spam/Junk folder.

Technical Support
We provide full support for installation, activation, and usage of digital products.

Support Email: contact@Softwareslicense.com
Support is available in English.

Additional materials may be provided, including documentation, troubleshooting guides, or remote assistance if needed.

Access Issues & Redelivery
Contact our support team within 48 hours if you experience:

Missing download links

Invalid or non-working activation keys

Corrupted or inaccessible files

Emails not being received due to provider filtering

We will re-issue delivery or restore access promptly at no additional cost.

Order Cancellations
Since digital products cannot be returned once delivered:

Orders may be cancelled only before delivery of the license key or product.

Once delivery is completed, cancellations are no longer possible.

For issues after delivery, please refer to our Refund Policy.

Incorrect Email Address
If you entered an incorrect email address during checkout:

Contact us immediately.

If the order has not yet been delivered, we will update the email and resend the product.

If the order was delivered to the wrong email, additional verification may be required before re-issuing access.

Fraud Prevention
To protect against unauthorized transactions, orders may be subject to:

Automated security checks

Manual verification

Payment or identity confirmation, when necessary

Suspicious or high-risk orders may be cancelled or delayed pending verification.

Customer Support
Email: contact@softyai.shop
Phone: +1 404 404 1370

Customer Support Hours:
Monday – Sunday: 9:00 AM – 6:00 PM (GMT-5), New York Time

We aim to respond to all inquiries within 24 hours.

Company Information
Business Name:  SOFTY AI LLC
Email: contact@softyai.shop
Phone Number: +1 818 881 8891
Addres :7901 4th st n ste 300 st. petersburg, fl 33702

Softy AI LLC complies with U.S. consumer protection and e-commerce regulations, including FTC requirements related to digital goods and online sales.

For information on returns or refunds, please visit our Refund Policy.